As the evidence-based practice revolution sweeps through state and local governments, court leaders must think strategically about how to test which reforms work—and which do not—through rigorous evaluation.
Panelists discussed how they both built and evaluated new systems and operations for improving court operations and the user experience. Specific examples included testing new approaches to communicating with court users, including text-message reminders.
Associate Director of Research and Strategic Partnerships
the Access to Justice Lab at Harvard Law School
Family Law Facilitator and Self-Services Manager
Orange County Superior Court
Acting Co-Director of the Department of Support Services
Massachusetts Trial Court